new guest blog post from Kias (#2683)

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---------

Co-authored-by: Niraj Tolia <ntolia@users.noreply.github.com>
Co-authored-by: Georgi Matev <gmatev@alcion.ai>

website/blog/2023-3-06-fonicom.md

@@ -0,0 +1,113 @@
+---
+slug: fonicom
+title: "How Corso helps Fonicom deliver a more reliable experience for internal backups"
+description: "Corso, an open-source tool for backing up Microsoft 365 Data, was lucky to have Kias Hanifa from Fonicom take a look at our tool. He was kind enough to write this guest post."
+authors: kias
+tags: [corso, microsoft 365, backups, MSP]
+date: 2023-3-06
+image: ./images/servers.png
+---
+
+![media server By Victor Grigas/Wikimedia Foundation, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=44043618](./images/servers.png)
+
+<!-- vale Vale.Spelling = NO -->
+*Corso, an open-source tool for backing up Microsoft 365 Data, was lucky to have
+Kias Hanifa, CTO at Fonicom, extensively test it. He was kind enough to write
+this guest post*
+<!-- vale Vale.Spelling = YES -->
+I’d like to tell the story of how Corso is helping us build
+a more reliable experience for our clients. To start with, a word about my company:
+<!-- truncate -->
+[Fonicom](https://www.fonicom.com/about/#) is a multi-disciplinary ICT solutions company specializing in systems
+integration and software development. Our systems integration expertise covers
+networking, security, virtualisation, mobility, storage, Linux, Open-source
+technologies, public and private cloud solutions, business continuity,
+productivity, unified communications and collaboration, amongst others.
+
+## From open source to public cloud
+
+Originally, our main differentiator was our knowledge of open-source tools. We
+were open-source enthusiasts, and it had a strong business case as one of our
+key offerings. As we’ve grown, and as a SaaS/open-source hybrid approach has
+gotten more standard, we’ve now got AWS Partner, Dell Titanium Partner, Google,
+and Microsoft Partner status.
+
+There was a time when people mainly looked to managed service providers to give
+expertise in tools that had no other support. In the last several years though
+everyone acknowledges the need for public cloud expertise.
+
+As we got into cloud offerings, we found things like Microsoft Office 365 and
+AWS S3 to offer market-leading solutions to our customers. I further identified
+that Microsoft 365 backups were a key area where people wanted better tools.
+This led me to discover Corso.
+
+## The most important part of any open-source project
+
+When I first explored Corso I knew right away that they had the most important
+feature for any open-source project, or any software project: clear
+documentation.
+
+<!-- vale alex.Condescending = NO -->
+Corso is a tool for bridging two public clouds: creating backups of Microsoft
+Office 365 and sending them to object storage such as AWS S3. That means setup
+is relatively simple and involves connecting the two systems to each other.
+The documentation was straightforward to understand and follow
+and I got started almost right away.
+<!-- vale alex.Condescending = YES -->
+
+## What it means to be a Managed Service Provider
+
+We serve a lot of blue chip companies and Fortune 500 companies at Fonicom, and
+it’s reasonable to ask: what's the most central benefit they get from our
+managed services?
+
+Fundamentally, what Fonicom gives its clients is peace of mind. When a team
+elects to use a managed service provider they’re giving a strong signal that
+they don’t want to be running into the limits of our platform. They don’t want
+unexpected errors and they don’t want to discover that they’re experiencing an
+edge case leading to unexpected failure.
+
+While evaluating Corso I really tried to put the tool through its paces, since I
+knew my clients would have high expectations of any backup offering. You can
+test a hundred scenarios in your own process, but, as an MSP, if the client
+finds even a small glitch, they will quickly get in touch to complain. This is
+where we were impressed by how well the Corso team addressed our requirements
+and how well the Corso-based backups worked with the complex and large Microsoft
+365 setups found in our environments.
+
+## The second most important part of any open-source project
+
+Corso is a new project, and it’s not yet at v1. While testing it out, I
+ran into cases that the tool couldn’t handle. That was when I joined the Corso
+Discord and interacted directly with the team. I felt a lot more confident in
+using Corso, because wow, this team really knows what they’re doing!
+
+In the course of our testing, as our team tested Corso extensively for large
+backups, not only did the team work hard to understand the problem, but new
+releases in direct response to our bugs quickly resolved any issues we ran into.
+
+One example that stands out is an error caused by a user having two calendars
+with identical names. Naming two calendars the same isn’t supported in Office
+365 and can only happen as part of a merge or migration. This is the kind of
+edge case that could really affect my clients! When I discussed the problem with
+the Corso team, they were able to release a fix soon after.
+
+## Giving back to the open-source community
+
+It feels great to get to offer my feedback and my support to this free and
+open-source community. I’ve long been a supporter of open-source tools, and it’s
+so gratifying to see new solutions for longstanding problems
+
+---
+
+### A word from Corso
+<!-- vale Vale.Spelling = NO -->
+
+We’re immensely grateful to Kias and all our early users for being generous with
+their time and attention as it has rapidly improved Corso's stability and robustness.
+It’s a great feeling, being the only free and
+open-source tool to back up Microsoft Office 365 data. If you’d like to give us
+a try please take a look a the
+[quickstart guide](https://corsobackup.io/docs/quickstart/), then join Kias and others
+on [the Corso discord](https://discord.gg/63DTTSnuhT) to tell us what you think!
+<!-- vale Vale.Spelling = YES -->

website/blog/authors.yml

@@ -9,3 +9,9 @@ nica:
   title: Head of Developer Advocacy
   url: https://github.com/serverless-mom
   image_url: https://github.com/serverless-mom.png
+
+kias:
+  name: Kias Hanifa
+  title: CTO at Fonicom
+  url: https://www.fonicom.com/about/#
+  image_url: ./images/kias.png

website/styles/Vocab/Base/accept.txt

@@ -44,4 +44,6 @@ subfolder
 Nica
 gif
 MSP
-MSPs
+MSPs
+npm
+Fonicom