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website/docs/support/known-issues.md

@@ -1,39 +1,64 @@
-# Known issues
+# Known issues and limitations
 
-Below is a list of known Corso issues and limitations:
+## Issues
 
-* Corso supports Exchange (email, calendars, contacts), OneDrive (files) and SharePoint (Document Libraries) M365 data.
+The following are the issues that we're currently aware of within the project.
+
+## General
+
+- Corso supports Exchange (email, calendars, contacts), OneDrive (files) and SharePoint (Document Libraries) M365 data.
   Additional data types and services will be added in subsequent releases.
 
-* Backups of Exchange email may not include changes to the read status of an email if no other changes
-  to the email have been made since the previous backup.
-
-* Restoration of Nested attachments within Exchange Mail or Calendars aren't yet supported.
-
-* Folders and Calendars containing zero items or subfolders aren't included in the backup.
-
-* Provides no guarantees the inclusion of data that's moved, added, or deleted
+- Provides no guarantees the inclusion of data that's moved, added, or deleted
   from M365 while a backup creation is running.
   The next backup creation will correct any missing data.
 
-* Sharing information of items in OneDrive/SharePoint using sharing links aren't backed up and restored.
+### Drive items (OneDrive/SharePoint)
 
-* Permissions/Access given to a site group can't be restored.
+- Permissions/Access given to a site group can't be restored.
 
-* If a link share is created for an item with inheritance disabled
+- If a link share is created for an item with inheritance disabled
   (via the Graph API), the link shares restored in that item will
   not be inheritable by children.
 
-* Link shares with password protection can't be restored.
+### Exchange
 
-* Teams conversation replies are only backed up if the parent message is available at the time of backup.
+- Backups of Exchange email may not include changes to the read status of an email if no other changes
+  to the email have been made since the previous backup.
 
-* Groups SharePoint files don't support Export. This limitation will be addressed in a follow-up release
+- Restoration of Nested attachments within Exchange Mail or Calendars aren't yet supported.
 
-* Teams messages don't support Restore due to limited Graph API support for message creation.
+- Calendars containing zero items or subfolders aren't included in the backup.
 
-* Groups and Teams support is available in an early-access status, and may be subject to breaking changes.
+- Backing up a group mailbox item may fail if it has a large number of attachments (500+).
 
-* Restoring the data into a different Group from the one it was backed up from isn't currently supported.
+### Teams
 
-* Backing up a group mailbox item may fail if it has a large number of attachments (500+).
+- Teams conversation replies are only backed up if the parent message is available at the time of backup.
+
+- Groups and Teams support is available in an early-access status, and may be subject to breaking changes.
+
+- Restoring the data into a different Group from the one it was backed up from isn't currently supported.
+
+## Limitations
+
+Following are unexpected behaviors or inherent limitations of the project.
+
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+### Drive items (OneDrive/SharePoint)
+
+- Link shares with password protection can't be restored.
+
+- Restored link shares always generate different links from the original.
+
+- Anonymous link shares (link shares which aren't associated with any user) aren't restored.
+
+<!-- markdownlint-disable-next-line no-duplicate-heading -->
+### Exchange
+
+- Exports of multipart emails containing both HTML and text versions will only produce the HTML version of the email.
+
+<!-- markdownlint-disable-next-line no-duplicate-heading -->
+### Teams
+
+- Teams messages don't support restore due to limited Graph API support for message creation.