handle cases where a resource is found, but is not accessible due to being locked out by an administrator or msoft process.
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#### Does this PR need a docs update or release note?
- [ ] ✅ Yes, it's included
#### Type of change
- [x] 🐛 Bugfix
#### Issue(s)
* #4464
#### Test Plan
- [x] ⚡ Unit test
- [x] 💚 E2E